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Application Management

In today's complex IT environment, companies need to manage their diverse portfolio of applications in a cost-effective manner. This means implementing new management processes and service delivery approaches to maintain and evolve the application portfolio to keep pace with business and technology changes.

Packets has a history of managing and future-proofing mission-critical applications for its clients. Packets offers Application Maintenance (ADM) services adhering to stringent Service Level Agreements (SLA) and reduces the TCO (Total Cost of Ownership) for the applications. Packets’ Application Management Services (AMS), which is well supported by a robust Offshore Delivery Center (ODC) that provides better flexibility, scalability and seamless integration options for its customers.

Packets’ Application Management services includes

Portfolio Management

Portfolio Consolidation, Portfolio analysis and portfolio rationalization contribute to the portfolio management services of Packets. The services help organizations to evaluate the alignment of the existing IT applications with business processes. Packets comes out with a master plan, which an organization can adopt as a first step towards maximization of ROI (Return On Investment) of IT initiatives. An organization uses this exercise to identify applications that need to be enhanced, re-engineered, retired or outsourced.

Application Maintenance Services

Packets reduces the time its client spends on maintaining application and focus on new IT functionality and improvements to the IT organization. Packets helps to achieve this by its 4-phased approach to Application Maintenance.

• Corrective Maintenance
• Adaptive Maintenance
• Perfective Maintenance
• Preventive Maintenance

Packet One starts at the first level, i.e. corrective maintenance and over a period of time evolves to the most advanced level - Preventive maintenance. Packets’ Maintenance methodology brings to the table an extensive knowledge base of technologies and domains acquired from its years of experience at maintaining business-critical applications for many of the world's best enterprises.

Migration Services

When it comes to migration services clients always rely on Packets, for it is committed to providing them with the best of services by offering excellent support to the existing (legacy) applications keeping them on par with the latest technological advancements. This is done without changing the core business information and in turn keeps the integrity of the business application unaltered.

Packets caters to the following scenarios with regards to Services migration

• Appserver Migration
• Database Migration
• Optimization of existing application
• Web Enabling of existing application
• Integration with other applications
• Performance Enhancement of the existing application

Re-engineering

Packets has extensive experience in software re-engineering and assists in migration of business systems.

The company provides the following software re-engineering services:

Business Process Re-engineering:

If the existing systems are outpaced by the changing business needs, Packets conducts a detailed study of the systems and develop a solution that would meet the requirements in coordination with the business processes in a competent way.

Application Integration:

Many times companies have various stand-alone systems that are rather arduous to operate together. If this is the case, Packets integrates all the systems on a common platform to give a comprehensive enterprise-level solution.