Data Center Operations & Maintenance

All data center designs are judged by their ability to provide continuous operations for the network services they support. When construction of the data center is complete, Packets offers a preventive maintenance service agreement to ensure reliable operation of the critical systems installed. Since we designed and built your facility, we have a thorough understanding of these systems. Therefore, our management and field technicians are in the best position to provide superior service and data center operations support.

A comprehensive service plan is specifically designed to provide preventive maintenance, reliable 24/7 emergency service and corrective service for the data center. Packets will manage the plan through our selected service affiliates and will contract directly with each supplier of the described services.

A Packets Service Coordinator will be responsible for:

Included in the service plan (as applicable):

Coordination & communications can be accomplished via 'paper trail' and/or an on-line portal. Packets understands the only acceptable level of downtime is zero. Your job performance and our reputation depend on it.

Support Infrastructure Equipment Service

UPS & Battery Services

When construction of the data center is complete, Packets offers a UPS maintenance service agreement to ensure reliable operation of the critical systems installed. Our management and field technicians are the best in the industry and are dedicated to providing superior customer service.

A comprehensive UPS maintenance plan is specifically designed to provide preventive maintenance, reliable 24/7 emergency service and corrective services. Packets will manage the plan through our selected service affiliates and will contract directly with each supplier of the described services.

A Packets Service Coordinator will be responsible for:

Included in the service plan (as applicable):

Coordination & communications can be accomplished via 'paper trail' and/or an on-line portal. Packets understands the only acceptable level of downtime is zero. Your job performance and our reputation depend on it.

CRAC Services

When construction of the data center is complete, Packets offers a CRAC maintenance service agreement to ensure reliable operation of the critical systems installed. Our management and field technicians are the best in the industry and are dedicated to providing superior customer service.

A comprehensive CRAC maintenance plan is specifically designed to provide preventive maintenance, reliable 24/7 emergency service and corrective services. Packets will manage the plan through our selected service affiliates and will contract directly with each supplier of the described services.

A Packets Service Coordinator will be responsible for:

Included in the service plan (as applicable):

Coordination & communications can be accomplished via 'paper trail' and/or an on-line portal. Packets understands the only acceptable level of downtime is zero. Your job performance and our reputation depend on it.

For more information on our Data Center Solutions, please send your request to "networks@packet-one.com".